Refund Policy

Made-to-order goods

Bulk and custom orders are produced to your approved sample and specification. They cannot be cancelled or returned for change of mind once production has started.

Quality claims

If goods do not match the approved sample or contain manufacturing defects beyond agreed tolerances, notify us within 14 days of delivery with your order reference, photos and the quantities affected.

Resolution

After reviewing a valid claim, we will repair, replace or credit the affected pieces, or refund their value, as agreed with you in writing. Refunds are made by the original payment method.

Samples

Sample charges and courier costs are non-refundable once a sample has been produced, unless the sample is defective.

Cancellations before production

Orders cancelled before production starts may be subject to charges for materials already purchased or work already completed, as set out in your purchase order.

Contact

SIDDIQIYA Apparel, Phnom Penh, Cambodia 120101. WhatsApp +855 96 733 5609.